Refund policy

Here’s a professional, Shopify-ready Return & Refund Policy for HAFZON.STORE:

Return and Refund Policy

At HAFZON.STORE, we want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect product, you may be eligible for a return or replacement.

Return Eligibility

Return requests must be made within 7 days of receiving your order.
The product must be unused and in its original condition and packaging.
The product must include all original accessories and items provided with the order.
Products damaged due to misuse, accidents, or improper handling are not eligible for return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photos/videos of the product and packaging.

Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another agreed method.

Exchanges

If your product is confirmed to be defective or incorrect, we may offer a replacement, subject to product availability.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such exclusions will be mentioned on the product page.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, HAFZON.STORE may cover the applicable return shipping cost. Returns for reasons other than product defects may be subject to shipping charges.